Contact Us

To help us respond efficiently, use this page to reach customer care about an order, delivery, return, exchange, payment question, product detail, or privacy request.

Order Requests

Within our customer-care process, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Customer Care Hours

To protect account information, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.

Merchant and Customer Care Information

As part of our support standard, Store name: thehydrojug

To keep communications accurate, Contact email: Support@thehydroitd.shop

For customer reference, Phone: (574) 410-4881

Under the applicable store policy, Physical and return address: 97 N New Jersey St, Indianapolis, IN 46204, US

To support a timely response, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).