Payment Policy

As part of secure payment handling, the store uses USD for displayed prices, checkout totals, and completed payment charges.

Authorization and Charges

Under the store payment process, your payment provider may authorize a card when the order is submitted. You confirm that the payment details are accurate and that you are authorized to use the selected method. For eligible transactions, Declined or unverifiable payments may delay or cancel an order.

Taxes, Cancellations, and Refunds

For a clear payment record, Taxes are collected as required by applicable law. An order may be cancelled before shipment. For payment transparency, approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.

Security

As a payment-processing standard, checkout payment information is processed by Shopify and applicable payment providers using their security controls. We do not ask customers to send full card details by email.

About Credit/Debit Card

To clarify transaction terms, we accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.

Merchant and Customer Care Information

Within the checkout process, Store name: thehydrojug

For customer reference, Contact email: Support@thehydroitd.shop

To keep billing expectations clear, Phone: (574) 410-4881

In relation to checkout and payment, Physical and return address: 97 N New Jersey St, Indianapolis, IN 46204, US

Under this payment standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).