Terms of Service

To explain the service standard, these Terms of Service apply when you access the store, create an account, communicate with us, or complete a purchase, together with the policies linked from this site.

Governing Law and Changes

For lawful store use, these Terms are governed by applicable U.S. federal law and the applicable law at the merchant address below, without limiting mandatory consumer protections. We may update these Terms by publishing the revised version.

Prices, Payment, and Taxes

Under these Terms, Prices and payments are in USD. Supported card information is stated in our Payment Policy. As a condition of purchase, Taxes are collected as required by applicable law.

Disclaimers and Liability

For customer reference, to the fullest extent permitted by law, services are provided as available and implied warranties and liability are limited where legally permitted. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

Store Use and Account Information

For post-purchase support, you must use the store lawfully and provide accurate, current checkout and account information. You are responsible for safeguarding account credentials and for activity under your account.

Products and Orders

To keep these obligations clear, Product descriptions, specifications, availability, and images are provided in good faith. We may correct errors, limit quantities, reject fraudulent orders, or cancel an order when reasonably necessary, with an appropriate refund for amounts charged.

Cancellation, Returns, and Exchanges

Within the ordering process, you may request cancellation before shipment. After shipment, our Refund Policy applies, including the 30-day no-reason return and exchange period, merchant-paid return shipping, stated exclusions, and 5–10 business day refund timing.

Shipping

To keep order information accurate, we deliver only within the United States, provide free standard shipping on all U.S. orders, process orders in 1–2 business days, and estimate 4–6 business days in transit. A tracking number is provided after shipment.

Intellectual Property and Prohibited Conduct

Under applicable law, Store content is protected by applicable intellectual-property law. You may not misuse the store, interfere with security, introduce malicious code, scrape unlawfully, impersonate another person, or violate law or the rights of others.

Merchant and Customer Care Information

For a valid customer transaction, Store name: thehydrojug

For responsible use of the storefront, Contact email: Support@thehydroitd.shop

To keep order information accurate, Phone: (574) 410-4881

For a valid customer transaction, Physical and return address: 97 N New Jersey St, Indianapolis, IN 46204, US

Within the ordering process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).