Shipping Policy

Within our shipping process, we ship only to valid addresses in the United States. Free standard shipping is provided on every U.S. order with no minimum purchase.

Tracking

To explain the shipping process, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Order Processing

Under the stated fulfillment timeline, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Estimated Transit Time

For consistent shipment handling, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Address Accuracy and Delivery Issues

Within the customer-care standard, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Cancellations, Returns, and Taxes

For U.S. order fulfillment, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. For customer reference, Taxes are collected as required by applicable law.

Merchant and Customer Care Information

To keep delivery expectations clear, Store name: thehydrojug

As part of our U.S. delivery service, Contact email: Support@thehydroitd.shop

For order and tracking support, Phone: (574) 410-4881

Under this Shipping Policy, Physical and return address: 97 N New Jersey St, Indianapolis, IN 46204, US

To clarify the delivery standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).